- Deliver exceptional service that exceeds guests' expectations, proactively anticipating their needs.
- Welcome guests with a genuine and warm smile, creating a friendly atmosphere.
- Address guest concerns with empathy and efficiency, ensuring satisfaction.
- Manage bar inventory, maintaining security over stock and accurately reconciling the bar cash drawer.
- Perform meticulous cleaning and sanitizing of glassware and other bar equipment.
- Recognize signs of intoxication in guests, responsibly manage service, and consult management as necessary.
- Record all orders precisely, handle transactions, and ensure all sales are accounted for according to restaurant policies.
- Answer guest questions about the menu and current promotions knowledgeably, applying effective sales techniques.
- Adhere to all service protocols, including special dietary needs and food allergy precautions.
- Ensure all tools and equipment, including POS and payment systems, are used proficiently.
- Follow all health and safety regulations, complete required training, and maintain compliance with restaurant policies outlined in the Employee Handbook.
- Foster a cooperative team environment and perform additional duties as needed.
- Proven experience in beverage preparation according to established recipes and standards.
- Ability to stock and maintain sufficient levels of bar supplies, including alcohol, glassware, ice, and other necessary items.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Skilled in managing a full bar top and handling orders from the cocktail station and dining area efficiently.
- Comfort with regular exposure to liquids and use of cleaning agents, demonstrating safe handling practices.
- Competence in operating bar equipment such as knives and blenders safely.
- Effective communication skills to understand and execute job requirements.
- Ability to multitask and maintain composure in a high-pressure environment.
- Comfortable working in tight spaces with fluctuating noise and temperature levels.
- Physically capable of lifting up to 50 pounds and standing or walking during the entire shift, navigating through potential hazards in the restaurant.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
" Trails End is one of the most highly rated restaurants in the area. We offer a lively, fast paced work environment with a fun, family atmosphere. Everything we do at Trails End starts with teamwork. We truly live by the motto every guest is your guest. Our mission is to always provide an exceptional dining experience while continually evaluating opportunities to enhance our offering, strengthen our team, and exceed the expectations of our guests and community. "
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